FAQ

1. When will my order be shipped when I order?

Orders placed on a weekday before 14 pm are shipped the same day, your order is usually delivered the next working day by PostNL. If you order on a Friday, Saturday or Sunday, your order will be delivered on Tuesday.

2. Are you affiliated with a WEBSHOP QUALITY MARK?

Yes, we at islamitischekleding.nl have been affiliated with the independent organization “Webshop Keurmerk” since 2015.

3. Can I pay with I-Deal?

Yes, you can pay with I-Deal, Paypal, SofortBanking, etc. It is also possible to pay the amount by bank transfer.

4. Can I contact you for size advice?

Yes, we are ready to provide you with the correct size advice. Contact us via WhatsApp and our employees will provide you with the right advice.

5. Can I reach you by phone?

Yes, we are available by phone Monday to Friday from 10am to 15pm. And no, we cannot be reached by phone in the evenings and weekends.

6. Can I return the products?

Yes, you can return the ordered products or part of them without reason. You must do this within 14 days of receiving your order. So you have enough time to see the products.

7. Can I return my return package free of charge?

No, you must frank the return package yourself at the post office. In the unlikely event that you return the entire order, you will receive the shipping costs that you paid when placing the order. This means you only pay 1x shipping costs and not 2x!

8. Can I pay afterwards?

No, it is currently not possible to pay afterwards.

9. Have you received my return package?

If you want to know whether your return package has arrived with us, you can use the track and trace you received at the post office to see whether your package has been received by us. It is then not necessary to contact us to receive a confirmation if the 14 days after return have not been passed.


10. When will I receive my money back from my return package?

After receiving your return package, we will refund the money within 14 days to the account from which the payment was made. On average, this takes place within seven days.